You can return any item within 30 days of receipt for a refund.
HOW TO RETURN
Please send us an email stating the order number that your return is related to and the product name of the item to be returned.
We would reply your email within 48 hours, confirming the approval for the return.
Then, please make sure the returns form (that came with your order) is filled out and placed in your returns parcel.
Please make your own arrangements through any postal carrier. As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
We’ll send you an email as soon as we’ve received your return in its original condition and process your refund. This is usually done within 48 hours.
Any refund will automatically be issued to the card you used to place the original order. This usually takes 10 working days, dependent on your bank/card issuer.
In the event of return, shipping fees are not refundable.
Please note that items which are on final sale or clearance may not be eligible for return. Such items would be marked clearly with the "This item is not eligible for return" label on product details page.
Items should be returned new, unused, and with all INSTYLEIFY tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Please email [email protected] if any of your purchase has been delivered without INSTYLEIFY tags
We have made every effort to display as accurately as possible the colors of our products that appear on INSTYLEIFY. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
LOST YOUR RETURN FORM OR LABEL?
No problem - print one off here
Orders can only be cancelled prior to shipment.
Please contact [email protected] if you wish to cancel your order.
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
It is your responsibility to check that goods are in perfect condition upon receipt of the goods. In the case of faulty goods, please email us or call us within 48 hours upon receipt of the goods. We would like to sort out any problem with faulty items as soon as possible. We will replace the faulty item with an item of same style and same color at no additional cost to you.
You will need to follow the same return procedure and send back the faulty item with Return Form enclosed in the parcel. Upon receipt of the faulty item, we will dispatch the replacement to you immediately.
Please note that faulty items could only be returned for a replacement (of the same item, with same style and same color) or refund
INSTYLEIFY reserves the right to ask you to demonstrate that you did not cause or create the fault in the item
If you want it replaced for a different size or colour, or you want a different item, you will need to return the items purchased and place a new order.